Domani Home will determine the best and most efficient shipping method based on the merchandise you purchase. The shipping options below apply in the United States. At this time, we are not able to ship outside of this area.
SHIPPING
WHEN WILL MY ORDER SHIP?
Orders ship within 24-48 hours.
Customer satisfaction is very important to us, and we understand delivery issues can occur. Please note that shipping dates provided at checkout are estimates and are subject to change. Shipping times will be determined after your order is processed, your payment method is validated, and at the time your order is shipped. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic, and other factors.
Many of our curated upholstered pieces, artwork, rugs, and mirrors are made-to-order. Because these custom pieces are not warehoused, lead times can range anywhere from 4-8 weeks. Please contact us at [email protected] for questions regarding your orders status, or to inquire on lead times for a specific item.
HOW LONG IT WILL TAKE FOR MY ORDER TO ARRIVE?
Orders sent via UPS or USPS arrive within 1-7 business days once they leave the shop.
You will receive delivery updates by email once your order ships. If you have a question about a specific item, you are welcome to contact us at [email protected] and we can help you estimate the time to delivery.
WILL I RECEIVE TRACKING DETAILS ONCE MY ORDER IS SHIPPED?
You will receive an email with a tracking number on items that are shipping via UPS and USPS.
WILL ALL OF MY ITEMS ARRIVE AT THE SAME TIME?
Whenever possible, we ship items together. But, if your order dictates different shipping methods or ships from separate factories, your items will arrive at different times.
WHAT ARE THE SHIPPING METHODS AVAILABLE?
- USPS & UPS Delivery – Most items will ship via UPS or USPS. You will receive an e-mail with a tracking number once your item(s) have shipped. Orders may arrive in multiple boxes or at various times.
- IN STORE PICKUP - During checkout you will have the option for Free in store pickup. If you selected this option, you will get an email notifying you when your order is ready to be picked up.
- FREE SHIPPING - Please note that some items, such as heavy furniture, and those in our outlet section, are excluded from our free shipping option.
RETURNS
To initiate a return: Returns must be initiated within 7 days from fulfillment date.
Click here to start a return
Returns will be refunded to the original form of payment once your items are received. All returned items must be new, unused and with all original packaging.
Items that can’t be returned: Any special-order such as custom upholstery orders, custom linen, any items marked as final sale or clearance, any items bought at a discount/using a discount code, seasonal items, and items not sent back to us in the condition and packaging they were shipped with, as well as items damaged through normal wear & tear, or any items returned past 7 days from fulfillment date.
Return fees: The customer is responsible for all return shipping fees, unless an item received by the customer is damaged, defective, or through error.
Damages: If an item was received damaged, defective, or incorrect, please submit a claim within 48 hours of receiving your item to initiate a claim. Please include photos.
Delicate Items: When returning a fragile item, such as floral arrangements, sculptures, etc., the item must be packaged securely in its original packaging. If the item is returned to us and has been damaged during return shipping, it is the customer's responsibility to pay for it.
Seasonal Return Policy: Purim items are returnable up to 1 week after Purim - March 31st. The chocolate, wine, boxes, and florals are not returnable.
